Newcastle Water Service Line Inspection Q&A

Newcastle Water Service Line Inspection Q&A

Hey Newcastle! We're committed to keeping your water safe and reliable. You may have received an EPA notice letting you know that your water service lines are made of an **unknown** material. Given the age of the lines in Newcastle, it is unlikely that the lines contain lead. Nevertheless, we are taking proactive steps to verify the materials to ensure your safety and peace of mind.

What’s happening? We’re inspecting the materials of water service lines across Newcastle to comply with state safety regulations and ensure our infrastructure is up to standards.

Why does it matter? Lead or galvanized iron can pose risks in certain conditions. Thankfully, most lines here are newer and likely made of safe materials. By identifying any unknowns, we're making sure we uphold the highest water quality standards.

How will it be done? Our team will use hydro excavation—a safe, non-destructive method that uses pressurized water to expose the service line material. This approach minimizes disruption to your property while allowing us to determine what your service line is made of.

When is this happening? We're starting immediately, and the work should be completed within six months.