The City of Newcastle Emergency Communications Center, also known as the 911 Center, is a Public Safety Answering Point (PSAP). The 911 Center answers Emergency 911 and non-emergency calls for Newcastle around the clock.
Emergency Communications Officers dispatch police, fire, animal control and after-hours public works calls.
The Emergency Communications Department is committed to efficiently and compassionately answering the public's call for emergency service response.
When Making a Call
Callers asking for assistance or reporting a police, fire, or medical emergency should be prepared to answer a few questions.
First, the dispatcher will verify the address and phone number of the caller and the location information of the incident. The dispatcher on the call or their on-duty partner will dispatch the appropriate responders.
Next, the dispatcher will ask specific questions regarding the incident you are reporting. The dispatch of response units is NOT delayed by the questioning process. The questioning process assists the responders in preparing to deal with the current situation, so please follow these simple steps for reporting an incident or asking for assistance:
- Answer ALL questions, even if you don't understand why they are asking
- Don't hang up until instructed to do so
- Listen and follow the directions of the dispatcher
- Speak clearly
- If in doubt about whether or not you have an emergency, call 911 and let us help you
- Children should be taught how to give their address and telephone number information as well as how to provide their current location information
- If you dial 911 by mistake, stay on the line until the dispatcher tells you it is okay to disconnect
- Always call 911, not the non-emergency numbers, if you feel you have an emergency
- Do not pre-program 911 into your telephone as this can cause dialing problems if the battery fails
- 911 calls are free from your cell phone and from pay phones
- If calling from a business, you may be required to dial 8 or 9 for an outside line before dialing 911
- Remember, false or prank calls are against the law and endanger the lives of citizens, officers, fire, and medical personnel who respond.